Shipping Policy

Thank you for choosing our cookware to elevate your kitchen experience. We understand that timely, safe delivery of your order is just as important as the quality of the products you receive. This Shipping Policy outlines all details related to the delivery of your purchases, including processing times, shipping methods, costs, and international considerations, to ensure you have a clear understanding of what to expect from the moment you place your order until it arrives at your doorstep.
Order processing is the first step in getting your cookware to you, and we strive to handle every order with care and efficiency. All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays). Processing time includes verifying your order details, preparing your cookware for shipment, and packaging it securely to prevent damage during transit. Please note that processing time is separate from shipping time and does not include weekends or holidays. During peak seasons, such as holiday shopping periods or special promotions, processing times may be extended by 1-2 business days due to increased order volume—we appreciate your patience and will always work to get your order out as quickly as possible.
We offer a range of shipping methods to suit your needs, with options varying by destination and desired delivery speed. For domestic orders, standard shipping is available, with an estimated delivery time of 3-7 business days from the date of shipment. Expedited shipping is also offered for those who need their cookware sooner, with delivery typically within 1-3 business days. Please note that estimated delivery times are provided by our shipping carriers and are not guaranteed; occasional delays due to weather, carrier disruptions, or other unforeseen circumstances may occur, and we will keep you updated if any issues arise.
Shipping costs are calculated based on the weight of your order, your shipping destination, and the shipping method you select. Cookware is carefully weighted to ensure accurate shipping cost calculations, which are displayed at checkout before you complete your purchase. We occasionally offer free standard shipping promotions for orders that meet a minimum purchase threshold—these promotions will be clearly advertised on our store, and any applicable free shipping will be automatically applied at checkout when the threshold is met. Please note that expedited shipping costs are not included in free shipping promotions and will be added to your order total if selected.
We take great care in packaging your cookware to ensure it arrives in perfect condition. Each piece of cookware is wrapped in protective materials, such as bubble wrap or foam, to prevent scratches, dents, or other damage during transit. Multiple items are packed together in sturdy, reinforced boxes that are designed to withstand the rigors of shipping. We understand that our cookware is an investment, and we treat each order with the attention it deserves to ensure it reaches you in the same pristine condition as it leaves our warehouse.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This tracking number allows you to monitor the progress of your shipment in real time, from our warehouse to your doorstep, via the carrier’s website. You can also check the status of your order by logging into your account on our store and navigating to the “Order History” section. If you do not receive a tracking number within 4 business days of placing your order, please check your spam folder first—if it is not there, feel free to reach out through the appropriate channels provided on our store.
For international orders, we ship to most countries worldwide, with shipping times varying by destination (typically 7-14 business days for standard international shipping). International shipping costs are calculated based on the order weight, destination country, and shipping method. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country—these charges are the responsibility of the customer and are not included in the shipping cost or order total. We recommend checking with your local customs office for more information on potential charges before placing an international order.
If your order arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery to resolve the issue promptly. We may request photos of the damaged package or products to assist in processing your claim with the shipping carrier. In such cases, we will arrange for a replacement to be sent to you at no additional cost or issue a full refund, depending on your preference. We are committed to ensuring your satisfaction with every aspect of your purchase, including the shipping experience.
This Shipping Policy may be updated from time to time to reflect changes in our shipping methods, carrier partnerships, or other relevant details. Any updates will be posted on our store, and your continued use of our services following these updates constitutes your acceptance of the revised policy. If you have any questions or concerns about our shipping process that are not addressed here, please refer to the help section of our store for additional information.