Return & Exchange Policy
We want you to be completely satisfied with your cookware purchase, which is why we’ve created a straightforward, hassle-free Return & Exchange Policy. This policy outlines the terms and conditions for returning or exchanging items, including eligibility requirements, processing timelines, and important guidelines to ensure a smooth experience for you. Please read this policy carefully before initiating a return or exchange.
To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging, with all tags, labels, and accessories intact. Cookware that has been used, damaged, scratched, or modified in any way (other than damage caused during shipping) is not eligible for return or exchange. Additionally, custom or personalized items are final sale and cannot be returned or exchanged, unless they arrive defective or incorrect.
All return and exchange requests must be initiated within 30 days of the delivery date. After 30 days, we cannot accept returns or exchanges, and no refunds or replacements will be issued. To initiate a return or exchange, you will need to follow the process outlined in the help section of our store, which includes providing your order number and details about the item you wish to return or exchange.
For returns, you are responsible for covering the cost of return shipping, unless the item is defective, damaged during shipping, or incorrect (e.g., wrong product, wrong size, or missing parts). In such cases, we will provide a prepaid shipping label for the return, and we will cover all associated shipping costs. Please note that return shipping costs are non-refundable, even if you received a free shipping promotion on your original order.
When returning items, we recommend using a trackable shipping method and retaining your shipping receipt. We are not responsible for items lost or damaged during the return transit. Once we receive and inspect your returned item (typically within 3-5 business days of delivery to our warehouse), we will verify that it meets our eligibility requirements.
If your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method, and you will receive a confirmation email once the refund has been processed. Please note that it may take additional time for your financial institution to reflect the refund in your account, depending on their processing times.
For exchanges, if your request is approved, we will process your exchange once we receive and inspect your returned item. We will ship the replacement item to you as soon as possible, typically within 1-3 business days of approving your exchange. The shipping time for the replacement item will depend on the shipping method you select (if applicable) and your location.
If you receive a defective, damaged, or incorrect item, please contact us immediately (within 48 hours of delivery) to report the issue. We may request photos of the item and its packaging to verify the damage or error. Once verified, we will arrange for a free return and either issue a full refund or send a replacement item at no additional cost to you, depending on your preference.
Please note that we reserve the right to refuse any return or exchange that does not meet the eligibility requirements outlined in this policy. This includes items that are used, damaged, or returned after the 30-day window. We also reserve the right to deduct a restocking fee for items that are returned in non-original condition, though this is rarely applied.
This Return & Exchange Policy may be updated from time to time, and any changes will be posted on our store. Your continued use of our services following these updates constitutes your acceptance of the revised policy. If you have any questions about this policy that are not addressed here, please refer to the help section of our store for additional information.